Product Overview

AI Sales QA for Social Conversations

Reploom reviews paid and organic messages, comments, and mentions to show owners and managers which leads were missed, where conversations stalled, and what the team should fix next.

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Current Focus

Conversation Review, Evidence, and Weekly Sales QA Reports

Reploom is being shaped around Sales QA for paid and organic social conversations: classifying buying intent, checking handling quality, surfacing urgent opportunities, and reporting repeated lost-lead patterns.

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Sales Conversation Evidence

Instagram, Facebook, WhatsApp, and similar social conversations become reviewable evidence for where paid and organic leads stall.

Buying Intent Classification

Reploom identifies pricing, booking, availability, delivery, trust, and other buying signals that should not be treated like ordinary messages.

Live Sales QA

High-intent conversations that are still waiting, answered too late, or missing a stronger next step are surfaced for action.

Weekly Sales QA Reports

Managers see buyer counts, high-intent threads, stalled moments, repeated objections, and the source conversations behind every finding.

Process Fix Recommendations

Each report points to a practical improvement, such as rewriting price responses, adding follow-up rules, or changing coverage hours.

From social conversations to Sales QA

How Reploom Finds Lost Leads

Reploom turns paid and organic messages, comments, and mentions into a Sales QA review: which buyers had intent, where they stalled, and what should change before the next lead disappears.

  1. 1
    Source data

    Connect Lead Channels

    Link the social channels where buyers ask questions. WhatsApp monitoring starts after connection; history depends on available message data.

    Connect Lead Channels screenshot
  2. 2
    Lead quality

    Classify Buying Intent

    Reploom separates low-intent noise from buyers asking about pricing, booking, availability, delivery, trust, and other buying signals.

    Classify Buying Intent screenshot
  3. 3
    QA review

    Check Sales Handling

    Each valuable lead is reviewed for reply speed, answer quality, follow-up, unanswered objections, and whether the team offered a clear next step.

    Check Sales Handling screenshot
  4. 4
    Pattern view

    Find Repeated Handling Gaps

    The report groups recurring failures that quietly lose leads: after-hours cooldown, pricing stalls, no follow-up, and no next action.

    Find Repeated Handling Gaps screenshot
  5. 5
    Manager action

    Protect the Next Leads

    Every report includes source conversations and one practical fix, so the next lead has a better chance to convert.

    Protect the Next Leads screenshot
Roadmap

What We Are Deepening Next

Future work is focused on making Sales QA more accurate, more explainable, and easier for managers to operationalize.

  1. 1
    In development

    Deeper lost-lead pattern detection across pricing, booking, trust, and follow-up conversations

  2. 2
    In development

    Manager-ready weekly report exports and client-facing agency summaries

  3. 3
    In development

    Role-based review workflows for teams with multiple admins or salespeople

  4. 4
    In development

    Channel setup guidance that clearly separates live monitoring from historical backfill

Built on trust

Trust & Safety Commitment

Sales QA uses sensitive customer conversations, so Reploom is built around secure access, transparent analysis, and human control.

  • No Chatbot-First Promise

    Reploom does not claim to replace salespeople. It reviews conversations and helps managers improve the process.

  • Secure Platform Connections

    We use official platform access where available and limit permissions to what is necessary for conversation review.

  • Data Privacy

    Your customer conversations are handled as private business data. They are not sold or used for model training without consent.

  • Evidence-Backed Findings

    Every important Sales QA finding should be explainable and connected to the source conversation behind it.

Pilot access

Ready to See Which Leads Are Getting Lost?

Start with a Sales QA pilot and turn real Instagram, WhatsApp, and Facebook conversations into evidence-backed process fixes.

Pilot fit depends on conversation volume and channel access