Terms and Conditions

1. Acceptance of Terms

The Service is provided by Reploom, Inc., a Delaware corporation ("Reploom", "we", "us", or "our"). By accessing and using Reploom ("the Service"), you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

2. Description of Service

Reploom is an AI-powered Sales QA and productivity tool designed to help users review and improve how social leads are handled across supported social media and messaging accounts. Our service includes:

• Lead intent, priority, and conversation-quality analysis
• Sales QA reports with source conversation evidence
• AI-generated summaries and optional reply suggestions for comments and direct messages
• Secure integration with supported platforms, including Instagram, Facebook, and WhatsApp where available, via their official systems
• User-controlled AI assistance with approval requirements for generated content

3. User Responsibilities

By using Reploom, you agree to:

• Provide accurate and complete information when creating your account
• Maintain the security of your login credentials
• Comply with the Terms of Service, API terms, messaging policies, and community guidelines of any connected third-party platform
• Use the service only for lawful purposes
• Not use the service to spam, harass, or engage in harmful activities
• Not use the Service to create, receive, maintain, transmit, or otherwise process protected health information ("PHI") subject to the U.S. Health Insurance Portability and Accountability Act ("HIPAA"), or other personal or consumer health information subject to heightened privacy or security requirements under applicable law (collectively, "Regulated Health Data")
• Not connect an account or data source that you know, or reasonably should know, contains Regulated Health Data
• Promptly notify Reploom if you become aware that Regulated Health Data has been submitted to or processed by the Service
• Review and approve all AI-generated content before publication
• Respect intellectual property rights of others

Health data restriction. The Service is not designed or offered as a HIPAA-eligible service, and Reploom does not enter into Business Associate Agreements ("BAAs") for the Service. You are solely responsible for determining whether you are a HIPAA covered entity or business associate and whether your data or intended use is subject to HIPAA or another health privacy law.

You represent and warrant that your use of the Service, including all content and data you submit or connect (collectively, "Customer Content"), will comply with this health data restriction. Reploom does not undertake to proactively inspect every conversation specifically for compliance with this restriction; automated processing needed to provide the Service still occurs. If Reploom reasonably suspects or becomes aware that Regulated Health Data has been submitted, Reploom will take steps required by applicable law, which may include suspending further collection and AI processing, restricting access, requiring removal, and securely returning or deleting the affected data. Reploom may preserve non-content or deidentified audit records of its response and may retain affected data only as permitted or required by applicable law. These actions do not make the Service HIPAA eligible or create a BAA.

4. Third-Party Platform Compliance

Reploom integrates with supported third-party platforms through their official APIs or login systems. By using our service, you acknowledge that:

• You must comply with each connected platform's Terms of Service, API terms, and messaging policies
• Third-party platforms may change their APIs or policies, which could affect our service
• We are not responsible for actions taken by third-party platforms against your accounts
• You grant us permission to access connected platform accounts as necessary to provide our service

5. Privacy and Data Protection

We take your privacy seriously:

• We connect to supported social media and messaging accounts securely via official login systems or APIs where available
• We do not access your social media passwords or other private credentials
• We only access data necessary to provide our Sales QA and AI-assisted services
• We implement industry-standard security measures to protect your data
• You can disconnect your account at any time

For detailed information about how we collect, use, and protect your data, please refer to our Privacy Policy.

6. Service Availability and Modifications

We strive to provide reliable service, but we cannot guarantee:

• Uninterrupted access to the service
• Error-free operation
• Compatibility with all devices or browsers

We reserve the right to modify, suspend, or discontinue any part of our service with or without notice.

7. Demo and Pricing

Reploom may offer a demo or pilot without requiring a payment card. Current subscription plans and prices are shown on our website. Promotional pricing, including Early Bird rates, is subject to the stated eligibility and continuity terms. We may change future pricing or plan availability and will communicate changes that affect an active subscription as required by the applicable agreement and law. Eligible new paid subscriptions are covered by our 7-day refund guarantee as described in the Refund Policy.

8. Intellectual Property

All content, features, and functionality of Reploom, including but not limited to text, graphics, logos, software, and design, are owned by Reploom and are protected by copyright, trademark, and other intellectual property laws.

You retain ownership of your social media content. By using our service, you grant us a limited license to access and process your content solely for the purpose of providing our Sales QA and AI-assisted services.

9. Limitation of Liability

To the fullest extent permitted by law, Reploom shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:

• Loss of profits, data, or business opportunities
• Social media account suspension or termination
• Errors in AI-generated content
• Service interruptions or technical issues

Our total liability shall not exceed the amount paid by you for the service in the 12 months preceding the claim. Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited.

10. Indemnification

To the fullest extent permitted by law, you agree to defend, indemnify, and hold harmless Reploom and its officers, directors, employees, and agents from third-party claims, regulatory actions, damages, losses, liabilities, penalties, costs, and expenses, including reasonable attorneys' fees, to the extent caused by your violation of applicable law or third-party platform rules, your unauthorized Customer Content, or your breach of these Terms, including the health data restriction in Section 3. This obligation does not apply to the extent a claim results from Reploom's own negligence, willful misconduct, or violation of law, and does not transfer any direct legal obligation or liability that cannot lawfully be transferred.

11. Subscription Cancellation and Account Termination

You may schedule cancellation of an active paid subscription through the Billing area in Reploom or by contacting support. Unless an eligible refund or separate agreement applies, cancellation normally takes effect at the end of the current paid period. Disconnecting a social account, deleting a workspace, or stopping use of Reploom does not cancel a subscription or stop renewal. See the Refund Policy for the 7-day guarantee.

After active subscriptions are canceled, you may terminate your Reploom account. We may terminate or suspend your account if you:

• Violate these Terms and Conditions
• Engage in fraudulent or harmful activities
• Violate any connected third-party platform's Terms of Service, API terms, messaging policies, or community guidelines
• Fail to pay applicable fees (if any)

12. Disclaimer of Warranties

Reploom is provided "as is" and "as available" without any warranties of any kind, either express or implied. We do not warrant that the service will be uninterrupted, secure, or error-free.

13. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to conflict of law principles.

14. Changes to Terms

We reserve the right to update these Terms and Conditions at any time. We will notify users of any material changes via email or through our platform. Your continued use of the service after such changes constitutes acceptance of the new terms.

15. Contact Information

If you have any questions about these Terms and Conditions, please contact us through our support channels or feedback form available on our website.

16. Severability

If any provision of these Terms and Conditions is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that the remaining terms remain in full force and effect.