Refund Policy

1. What the guarantee covers

The guarantee starts when an organization makes its first successful subscription payment. You may request a full refund of eligible Core or Growth subscription charges paid during the next seven calendar days, including a Core-to-Growth upgrade charge made during that initial period.

The guarantee is available once per organization.

2. What is not covered

• Renewal charges made after the initial seven-day guarantee period
• Scale, custom pilots, implementation work, or other services covered by a separate agreement
• Charges that have already been refunded or are subject to an active payment dispute

This policy does not limit any refund or cancellation rights available under applicable law.

3. How to request a refund

Email aslan@reploom.com within the seven-day period. The organization owner must submit the request from the email address connected to their Reploom account and include the organization name and, if available, the Stripe invoice or payment receipt. If another authorized billing contact starts the request, the organization owner must confirm it before we issue the refund or cancel the subscription. A reason is welcome but is not required for an eligible request.

4. Refund and cancellation

After we verify eligibility, we will refund the eligible subscription charges to the original payment method and cancel the subscription so it does not renew. Paid access may end immediately when the cancellation is processed.

Refund timing depends on the payment provider and your bank. Most card refunds appear within 5-10 business days after they are initiated, although some payment methods or banks may take longer.

5. Promotional pricing

Canceling a refunded subscription ends its continuous billing history. Early Bird or other promotional pricing is not reserved for a later subscription; any future subscription uses the price available at that time.

6. Questions

For questions about this policy, email aslan@reploom.com or use our contact page.