Connect Instagram, Facebook, or WhatsApp
Prepare the right Meta account, understand what Reploom can import, and recover a connection that needs attention.
Before connecting a channel
Open the correct Reploom workspace and go to Connections. Make sure you are a workspace Owner or Admin and can sign in to the Meta account that controls the channel.
Choose the business asset that belongs to this workspace. Do not connect the same social account to several workspaces unless Reploom Support has confirmed the intended setup.
| Channel | What you need | History expectation |
|---|---|---|
| A professional Business or Creator account linked to a Facebook Page | Reploom imports the conversation history Meta makes available | |
| A Facebook Page you are allowed to manage | Reploom imports the page conversation history Meta makes available | |
| A WhatsApp Business number and access to its Meta business setup | Full monitoring starts after connection; older history may be limited or unavailable |
Connect Instagram
- In Reploom, open Connections and choose Instagram.
- Continue through Meta authorization with the account that manages the professional Instagram profile.
- Select the correct Facebook Page and Instagram business or creator account when Meta asks.
- Return to Reploom and wait for the connection and preparation status to update.
A personal Instagram account is not supported. Convert it to a professional Business or Creator account and link it to a Facebook Page before trying again.
Connect Facebook
- In Connections, choose Facebook.
- Sign in with the Facebook account that manages the Page.
- Select the Page whose customer conversations belong in this workspace.
- Return to Reploom and wait for import and AI review to begin.
Reploom connects Facebook Pages. Personal Facebook profiles are not supported.
Connect WhatsApp
- In Connections, choose WhatsApp.
- Complete Meta's embedded signup using the business that owns the number.
- Select or register the WhatsApp Business number that belongs to this workspace.
- Keep the Reploom page open until authorization finishes and the account appears as connected.
Full WhatsApp monitoring normally starts after connection. If Meta makes recent history available, Reploom imports and analyzes it. If not, Reploom begins with new conversations and creates the first report after enough data has been collected.
Do not promise a full old WhatsApp archive as part of setup. History availability is controlled by Meta and the connected account.
What happens after connection
The Sales QA dashboard shows a preparation panel while a source is becoming ready. It may report that history is importing, conversations are waiting for AI review, or only new conversations are available. You can continue using Reploom while analysis progresses.
A source is ready when the available conversations have been imported and reviewed. Report and Live can still be empty when there are no relevant leads or actionable findings in the selected period.
Reconnect a source that needs attention
If Reploom shows Needs Reconnect, open Connections and authorize the same business asset again. Reconnecting is the correct first step for an expired or revoked Meta authorization.
Do not disconnect an account as a troubleshooting shortcut. If reconnecting the same asset fails or Meta shows a business you do not recognize, contact Reploom Support before removing anything.